Privacy Policy

Eikona zois is committed to protecting and respecting your privacy. This notice describes what personal data we collect, how we will use that data and how we keep your data safe. For additional information on how we use cookies, please refer to our Cookie Policy as outlined here.

For all other information regarding our services, please refer to our Terms and Conditions.

In this Privacy Notice we will cover:

1. Who is the data controller?
2. What personal data do we process, for which purpose and what is our legal basis for processing it?
3. Who will process your data?
4. How long do we keep your data?
5. Your rights
6. Security

1. Who is the data controller?

The data controller for any personal data we hold about you is: eikona zois
Address: Eirinis 120, 3041, Limassol, Cyprus
Telephone no: 99 969659
Contact: info@eikonazois.org

VAT ID no: 90007096 O

We are responsible for ensuring that your data is held securely, that you are given accurate information about how your data is used, and that your rights regarding your data are respected. Although the products we sell are intended to be used by individuals under the age of 18, we do not promote our products to this age-group and/or market and we cannot identify individuals of this age and under, on our database.

Please refer to our Terms and Conditions here for more information.

2. What personal data do we process, for which purpose and what is our legal basis for processing it?

We collect data from you when you visit our website www.eikonazois.org (the “website”). The data we collect include your name, email address, telephone number and shipping/billing address, your day and month of birth, and information regarding your browsing and shopping behaviour. Data is collected when you place an order, contact our customer care team, register with us, opt into our marketing communications, browse our site and use other services offered by our site.

The data we collect is used to take your order, process payment and deliver your purchase to you. We also use it to deliver marketing communications, give access to services for registered users, personalise your visit to our site and provide assistance via our Customer Care team.

We must have a valid reason for processing your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data being:

1. Performance of a Contract; and/or
2. Our Legitimate Interests as a business; and/or
3. A Legal Obligation we are required to follow; and/or
4. Consent which you provide to us.

If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.
The data we process, and the legal basis we use to process it is detailed below:

Performance of a Contract

Purpose: When you purchase a product from our website we ask you for the personal data necessary to allow us to fulfil our contract with you including despatching your item and taking payment from you. Your personal data will also be used to manage your requests for customer service.

Personal Data Processed: Contact details (name, address, postcode, phone number), financial details (credit and debit card details etc), delivery address.

Consent

Purpose: For direct marketing by email by eikona zois.

Personal Data Processed: Name, email address, browsing and purchase history, date of consent.

Personal Data Processed: Products purchased, viewed, or placed in cart, name, device ID or IP address; language used to navigate and version of your use (country); information on the device and browser you use; date and time when you provided consent to receiving web push notifications; date of creation of the account; date of last visit to our site.

Legitimate interests

Purpose: To monitor how our website is used so that we are able to provide a personalised browsing experience, to help us improve the website to make it more user-friendly and help you find products that could be of interest.

Personal Data Processed: Device information, IP address, analysis of website navigation via cookies event trackers, beacons and other technologies. For more information about how we use cookies please read our Cookie Policy here.

Purpose: To analyse the performance of product ranges, anticipate market trends and monitor website and App visitor behaviour patterns using third party services such as Google Analytics.

Personal Data Processed: Internet log information that is anonymised, so that individuals cannot be directly identified.

Purpose: To understand customers’ patterns, their needs, the products and services that they are interested in, we analyse shopping histories, browsing histories, customer demographics and market research information. In this way, we identify customers’ groups or segments who display similar behavioural patterns.

This helps us to offer an enhanced customer experience and to provide relevant products, personalised services and offers, and to better manage customers’ relationships. It also helps us tailor the marketing that individuals receive in our marketing messages or are shown on our own and other websites and mobile apps, including social media.

Personal Data Processed: Customer ID, e-mail address, browsing data, IP address, order history, products added to wish list or basket, age, gender, physical address, market research information such as attitudes to fashion, service needs and spend on designer clothing.

Purpose: When we have a service message we need to send you via email confirming your order or returns or informing you of any changes that might affect your order, our service to you or changes to terms and conditions

Personal Data Processed: Name and email address.

Purpose: When you save an item to your Shopping Bag, but don’t check out, we’ll send you an email service message to remind you that you haven’t checked out.

Personal Data Processed: Name, email address, item(s) saved in Bag.

Purpose: When you make a purchase on any of our websites, we will use some of your personal data to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activity.

Personal Data Processed: Name, billing and shipping address, email address, phone number, payment information, previous order history.

Purpose: When providing your personal data for email communication purposes you also consent to us using tracking technologies in the email to make sure the email has been delivered, that you have opened it and to monitor if you have clicked on any of the links. This information helps us to measure the value of our communications and to provide you with relevant content at the right frequency, in compliance with our Retention Policy.

Personal Data Processed: Email address and engagement with email and its content.

Purpose: We may use your data to establish or exercise our legal rights or to defend against any legal claims.

Personal Data Processed: Identification data and other personal data that may be relevant to the specific legal claim.

Legal Obligation

Purpose: When you make a purchase on our website, we are required to process your personal data to meet our legal obligations in accordance with the tax provisions and other statutory rules which apply.

Personal Data Processed: Contact details and details of your financial transaction with us.

Purpose: When we process your information in response to you exercising your data subject rights.

Personal Data Processed: Name, contact information, purchase history, other information you have specifically requested.

3. Who will process your data?

Your personal data will be processed by the internal staff of eikona zois.

Your personal data will also be transmitted to third parties that we use to provide our services. These parties may only use your data for the exact purposes that we specify to them.

The third parties in question belong to the following categories:

• Companies such as payment service providers that help us to process your order.
• Companies that help us to deliver your purchases such as couriers and parcel delivery companies who deliver your goods and act as
• Data Controllers for the duration of the delivery process.
• Professional service providers, such as email delivery suppliers, IT software providers, marketing and research agencies, analytics companies and website hosts who help us to run our business,
• Governmental bodies and regulators to comply with our legal obligations.

4. How long do we keep your data?

We keep your personal data for a limited period of time in line with our data retention policy. The specific retention period will vary according to the reason for processing your personal data. After this period, your data will be permanently erased or otherwise irreversibly rendered anonymous.

5. Your rights

You have the following rights under data protection law:

The right to request a copy of the personal data that we hold about you. The right to ask us to correct any inaccuracies in the personal data we hold about you.

The right to withdraw your consent to marketing.

The right to object to our processing of your personal data on the basis of our legitimate interest.

The right to request the deletion of your personal data in certain circumstances.

The right to data portability to transfer your data to another entity.

We do not use automated decision-making processes

To exercise any of these rights, you can sign in to your account, contact our Customer Care team at: info@eikonazois.org or Tel Number or write to us:

eikona zois organisation
Address: Eirinis 120, 3041, Limassol, Cyprus
Telephone no: 99 969659

If you believe that eikona zois is processing your data illegally, you have the right to lodge a complaint with the Supervisory Authority. In Cyprus, this is the Commissioner for the Protection of Personal Data: http://www.dataprotection.gov.cy/dataprotection/dataprotection.nsf/All/2FBD2ACD407DEFE8C22582B9002E7019

6. Security

We are committed to taking appropriate technical, physical and organisational measures to protect personal information against unauthorised access, unlawful processing, accidental loss or damage, and unauthorised destruction.

7. Changes to this notice

We keep our Privacy Policy under regular review in order to reflect changes in our services and in privacy regulation. This Privacy Policy was last updated on 21st of October 2021. We will notify you if we make significant changes in the Privacy Policy.